faq

Vaccinations

For your pet's safety, all guests must be up to date on their vaccinations. We need a paper copy from your veterinarian to keep with their file. You may bring it when you arrive for boarding or have it emailed to us ahead of time. Our email is info@horseshoekennels.com We must have this to check-in your pet so be sure these vaccinations are included and current.

Dogs need to be up-to-date on Distemper/Parvo, Bordetella, and Rabies.

Cats need to be up-to-date on Feline Distemper and Rabies. And must be able to use a litter pan. 


Billing / Check-out Time

If you pick your pet/s up by NOON you will not be charged for that day. Pets picked up after 12:00pm incur a $15 day boarding fee.

 

Cancellations

Because we are a small kennel that fills up quickly, we must have a strict cancellation policy. An active credit card is required to be kept on file for all boarding clients. We require 5 days notice for cancellation of a holiday reservation. For non-holiday cancellations, we require 48 hours notice. Failure to cancel within 48 hours – or 5 days for holiday reservations – may result in charges to your credit card for up to 50% of the entire boarding reservation.

food & medication
We encourage you to bring your pet's own food.  Please place it in an appropriately sized metal or plastic container with their name and instructions on it. We supply high-quality food for our guests who choose not to bring their own.

We will administer your pet's medication free of charge in most cases. If the procedure is more complicated, there may be a charge for administration. We do not take pets that require insulin.

Hours of Operation
Horse Shoe Kennels is open 8am-12pm and 2pm-5pm Monday through Friday. We are open 8am-12pm on Saturday and 4pm-5pm on Sunday. We are closed on New Years Day, Easter, Fourth of July, Thanksgiving and Christmas Day. We will close at 12:00 on Christmas Eve. We offer an "After-Hour Check-in or Pick-Up" if you make arrangements ahead of time by phone or in person.

Tours
We welcome your visit to tour our facility. Please feel free to drop by Mon-Fri any time from 10-11:30am. No appointment required.