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faq

Cancellations and early pick-up

Because we are a small kennel that fills up quickly, we have the following reservation modification and cancellation policy: 2 WEEKS NOTICE for holiday reservations  OR  3 DAYS NOTICE for non-holiday reservationFailure to cancel within the above time – may result in a $70 fee if we are unable to fill your spot. We also require 48 hour notice for early pick-up. Failure to do so may result in payment of entire reservation if we have a waiting list for, and are unable to fill, the time period you reserved.

Vaccinations

For your pet's safety, all guests must be up to date on their vaccinations. We need a paper copy from your veterinarian to keep with their file. You may bring it when you arrive for boarding or have it emailed to us ahead of time. Our email is info@horseshoekennels.com We must have this to check-in your pet so be sure these vaccinations are included and current.

DOGS need to be up-to-date on Distemper/Parvo, Bordetella, and Rabies.

 

We also highly recommend dogs be vaccinated for Canine Influenza. 


CATS need to be up-to-date on Feline Distemper and Rabies. And must be able to use a litter pan. 

Billing / Check-out Time

If you pick your pet/s up by NOON you will not be charged for that day. Pets picked up after 12:00pm incur a $25 day boarding fee.  After hour pick up is available upon request for a $30 fee. 


food & medication
We encourage you to bring your pet's own food. Please place it in an appropriately sized metal or plastic container with their name and instructions on it. We supply high-quality food for our guests who choose not to bring their own.

We will administer your pet's medication free of charge in most cases. If the procedure is more complicated, there may be a charge for administration. We do not take pets that require insulin.

Hours of Operation
Horse Shoe Kennels is open 8:30am-12pm and 2pm-5pm Monday through Friday. We are open 8:30am-12pm on Saturday and 4pm-5pm on Sunday. We are closed on New Years Day, Easter, Fourth of July, Thanksgiving and Christmas Eve & Day and NYE Eve & Day. We offer an "After-Hour Check-in or Pick-Up" if you make arrangements ahead of time by phone or in person.

Tours
We welcome your visit to tour our facility. Please feel free to drop by on Fridays from 10-11am. No appointment required. Please be advised that at this time we are unable to accept new CANINE customers during peak demand (June-August) and major holidays. 

 

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