faq

Vaccinations

For your pet's safety, all guests must be up to date on their vaccinations. We need a paper copy from your veterinarian to keep with their file. You may bring it when you arrive for boarding or have it faxed to us ahead of time. Our fax number is 828-891-3805. We must have this to check-in your pet so be sure these vaccinations are included and current.

Dogs need to be up-to-date on Distemper/Parvo, Bordetella, and Rabies.

Cats need to be up-to-date on Feline Distemper and Rabies.


Billing / Check-out Time

If you pick your pet/s up by NOON you will not be charged for that day. Pets picked up after 12:00pm incur an additional day's charge.

 

Cancellations

Because we are a small kennel that fills up quickly, we must have a strict cancellation policy. An active credit card is required to be kept on file for all boarding clients. We require 5 days notice for cancellation of a holiday reservation. For non-holiday cancellations, we require 48 hours notice. Failure to cancel within 48 hours – or 5 days for holiday reservations – may result in charges to your credit card for up to 50% of the entire boarding reservation.

food & medication
We encourage you to bring your pet's own food.  Please place it in a metal or plastic container with their name and instructions on it. We supply high-quality food for our guests who choose not to bring their own.

We will administer your pet's medication free of charge in most cases. If the procedure is more complicated or difficult, there may be a charge for administration.

Hours of Operation
Horse Shoe Kennels is open 8-12 and 2-5:30 Monday through Friday. We are open 8-12 on Saturday and 11-12 and 4-5 on Sunday. We are closed on New Years Day, Easter, Fourth of July, Thanksgiving and Christmas Day. We will close at 12:00 on Christmas Eve. We offer an "After-Hour Check-in or Pick-Up" if you make arrangements ahead of time by phone or in person.

Tours
We welcome your visit to tour our facility anytime that we are open for business. We are proud of our clean facility at all times. The only exception is Sunday because of the volume of activity at this time.

 

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© 2018 by Horseshoe Kennels. 

PHONE: 828-891-3705

FAX: 828-891-3805